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South Delhi Voices

Raise a grievance or review a business — and the business gets an equal-visibility right of reply. Registered members vote on who's being fair. Heavily moderated: no abuse, defamation or personal data.

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Gym froze my membership but kept billing my card

About Iron Leaf Gym, Saket · Shops & Services · Saket
Business replied
👤 Consumer says

Requested a 2-month freeze in April due to a fracture, got it confirmed on WhatsApp, yet both months were auto-charged. Front desk keeps redirecting me to "head office".

🏢 Business responds

We sincerely apologise — the freeze was logged but not synced with the billing system. Both months have been refunded to your card (ref #RF-2214) and one bonus month added. We have moved freezes to the same system so this cannot repeat.

Community verdict38 votes
Consumer fair · 55%Business fair · 45%
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Salon charged double the rate card for a basic haircut

About Green Park main market salon · Shops & Services · Green Park
Business replied
👤 Consumer says

Rate card outside says haircut ₹400; the bill came to ₹850 with unexplained "senior stylist" and "consultation" charges I never asked for. When I objected, staff became rude.

🏢 Business responds

The customer was served by our director-level stylist that day and the difference is genuine — however, our team failed to inform her of the tier before starting, which is our lapse. We have refunded the ₹450 difference and retrained the front desk to confirm rates first.

Community verdict40 votes
Consumer fair · 65%Business fair · 35%
Who's fair?

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