30 Years of Loyalty, and This Is the Service I Get from Eureka Forbes?

For over three decades, I’ve been a loyal customer of Eureka Forbes — a brand that once stood for trust, quality, and exceptional after-sales service. I’ve used and recommended their products, especially their Aquaguard water purifiers, to friends and family with complete confidence.

But today, I find myself writing this post out of disappointment — because the Eureka Forbes of 2025 is no longer the brand I once trusted.

My Device: Dr. AQUAGUARD GENEUS+ (RO+UV+UF)

The product I own is Dr. AQUAGUARD GENEUS+ (RO+UV+UF) — covered under a Genuine AMC – Gold, valid until 5th September 2025.

This AMC promises peace of mind, free repairs, and priority service. But my recent experience has been anything but that.

5 Complaints Closed. None Resolved. One Still Pending.

Between 24th April and 13th May 2025, I raised Five separate service complaints. Every time, a technician came, claimed the issue was fixed, and then:

• Closed the complaint using an OTP, giving us wrong assurances that everything was resolved

• Within 24 to 48 hours, the same problem returned — be it leakage, foul-smelling water, or “No Water” errors

• At one point, a technician mentioned the motherboard had failed, possibly due to poor handling during a previous repair

• And yes — during multiple visits, we were repeatedly asked to consider buying a new purifier, even though our existing one is still under an active AMC

This isn’t service — it’s mismanagement in the name of support.

Latest 6th Complaint: Open Since 22nd May, Still No Action

The most recent complaint, Service Request No. CM-220525-51432224, was booked on 22nd May 2025 for a “No Water” issue.

It’s now been days, and the ticket still shows “Open” — no technician assigned, no one on the way, no service started. Meanwhile, I’m left with no usable drinking water, despite holding a premium AMC plan.

Technician Behavior That Reflects Poor Training and Priorities

Most of the visits were handled by a technician named Om Prakash (95079 90821). While polite, he was more interested in suggesting I “upgrade” to a new machine than actually fixing the existing one.

I never received a permanent solution. Just patchwork — and the same problems would resurface within hours.

AMC: Gold in Name, But Empty in Value

An AMC is meant to protect the customer, not push them to buy more.

And yet:

• Complaints were routinely closed without proper resolution

• False status updates claimed “customer not available”, even when I was home and fully reachable

• No technician followed up despite multiple calls from the central helpline promising that “someone will visit today”

• And all this under an AMC that’s valid till September 2025

To Eureka Forbes: You’re Failing the Customers Who Built You

I stayed loyal to this brand for over 30 years. But today, I’m left chasing basic service.

Eureka Forbes, you built your name on trust. That trust is fading fast. And unless serious action is taken to restore service standards, you’re not just losing customers — you’re losing your legacy.

What I Expect Now:

1. Immediate resolution from a senior, certified technician

2. A full report of all complaints, visits, and part replacements

3. A free AMC extension for the repeated failures and lost time

4. Direct accountability from your regional service manager

5. And most importantly — no more ticket closures until the job is actually done

To Fellow Consumers: Stay Alert

If you’re a Eureka Forbes customer — track every complaint.
Don’t approve closure until your issue is fully resolved.
And if you’re planning to buy — think twice.

Loyalty shouldn’t be a liability.

I stood by Eureka Forbes for three decades.
Now I’m left without water and without support.
And still — I’m asking, one last time —
Will anyone from the company take responsibility?